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TDI to Provide Insurance
Assistance at El Paso Disaster Recovery Center
AUSTIN – The Texas Department
of Insurance (TDI) has deployed staff to the
Texas disaster recovery center (DRC) to assist
El Paso residents with their insurance questions
and claims, including workers’ compensation
claims. TDI staff will help consumers make
contact with their insurance companies, answer
questions and, if needed, file complaints. The
El Paso DRC is located at 7500 Viscount, Suite
292, and is open from 9 a.m. to 6 p.m. MDT.
Typically, homeowners insurance policies do not
cover flooding. Coverage for damage caused by
rising waters must be obtained from the National
Flood Insurance Program offered by FEMA. Flood
damage to a vehicle may be covered by auto
insurance if the policy has “comprehensive”
coverage.
TDI toll-free information numbers:
1-800-252-3439 (TDI Consumer Help Line)
1-800-372-7713 (Division of Workers’
Compensation customer service)
1-800-252-7031 (Workers’ Compensation Claim
Assistance - Field Offices)
Workers’ Compensation Assistance Available
TDI can help direct workers' compensation
benefit checks to injured workers in El Paso who
may have been forced from their homes by the
flooding. Injured workers should call TDI’s
Division of Workers' Compensation at
1-800-372-7713.
Help Prevent Insurance Fraud
Disaster scenes often attract criminal activity.
Crooked building contractors and unlicensed
public insurance adjusters try to exploit the
confusion and emergency conditions and cheat you
and your insurance company. If you suspect
fraud, please call TDI’s Fraud Hot Line
toll-free at 1-888-327-8818.
For more information contact: PIO@tdi.state.tx.us
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